Welcome to Customer Support
Country Hearth LLC
1407 US 220 N
Moorefield, WV 26836
After hours, please, use email for tech assistance!
Support is what we are offering that no other internet seller can do. Oh, yes, there are many wonderful, flash-filled, pages out there with a lot of nothing claims to be dealers. However, we are the real thing.
Here is what you will get:
1. Real people at a fisical stove-only-store.
2. Stoves, products, support all year long.
3. You will be talking to an insured, certified, heating contractor.
4. Phone, fax, email, and factory support
5. Access to on line "How To" repair videos
We understand not all products are trouble free. Even wood stoves can have issues. We just ask that you let us help you with your concern. We will try harder than anyone else to keep our customers happy. Please, be courteous to the techs and phone personel.
Products may be returned as long as there is no damaged.Please call or email us to make sure you are eligable for returns.