Customer Support Country Hearth LLc        Phone (304)530-4900 105 Spring Avenue         email:  jww100@msn.com Moorefield, WV 26836  Support is what we are offering that no other internet seller can do. Oh, yes, there are many wonderful, flash-filled, pages out there with a lot of nothing claims to be dealers. However, we are the real thing.  Here is what you will get: 1. Real people at a fisical stove-only-store. 2. Stoves, products, support all year long. 3. You will be talking to an insured, certified, heating contractor. 4. Phone, fax, email, and factory support (10am-5pm M-F) (9am-12pm Sat) (Eastern Time) 5. Access to on line "How To" repair videos (password protected) We understand not all products are trouble free. Even wood stoves can have issues. We just ask that you let us help you with your concern. We will try harder than anyone else to keep our customers happy. Please, be courteous to the techs and phone personel.